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Technical Writer

West Coast, US (Remote)

Hi,

Matt Robinson here, co-founder and CEO of Spreadsheet.com.

I've written this job description as a letter because I think traditional job descriptions aren't always great at conveying what's truly important for success, and what the company is really looking for in a person beyond a checklist of accomplishments. Hiring is so important, even more so at an early stage company like Spreadsheet.com, and I want to make sure you have a good sense for what we're looking for before you invest time into connecting with us.

We're looking to hire a technical writer to own the Spreadsheet.com Help Center at support.spreadsheet.com, which is powered by Zendesk. Someone who is unusually enthusiastic about playing a role in evolving the spreadsheet into something more than it has been for decades. Someone who shares an appreciation for the the ubiquity, familiarity, flexibility, and calculation power of the spreadsheet. Someone who is also well versed in modern collaborative work tools like Notion, Asana, and Trello -- and workflow tools like Zapier. Someone excited to show the world how spreadsheets and collaborative work management come together in one product.

As Technical Writer you will work with me and our product management team, so it would be ideal if you are in a time zone that is within 2-3 hours of ours (Pacific).

A few things I think you'll need to be successful in this role:

  1. You have technical writing experience. We're not looking for a specific number of years of experience, but you'll need to have a history that involves writing documentation and help content, ideally for a SaaS product or other online service.
  2. You are good with both words and design. You don't have to be eloquent, but you are articulate enough to describe features and enhancements in written form so that they are clear to end users without technical expertise. You don't have to be a great designer, but you are proficient enough with screenshot and screen recording tools to create assets designed to support written help content.
  3. You are collaborative and enjoy working with product managers. You take pride in your work but know that it takes a team to plan and execute a comprehensive, evergreen documentation project.
  4. You love helping people learn. You enjoy helping users learn through your work. We expect that millions of people will be exposed to your content as their primary source for learning Spreadsheet.com.
  5. You enjoy talking to and learning from users. You find it fascinating to learn about usage patterns and expectations of users, and folding these findings back into the Help Center content. You appreciate that the only way to truly understand how users are using the product and where they are getting stuck, is by connecting with them either directly or indirectly by working with our product management and customer success teams.
  6. You love what Spreadsheet.com is building. At a gut level you feel it.


We're looking for someone who wholeheartedly wants to join our mission to enable anyone to build spreadsheets as powerful as apps. If you've made it this far and you're fired up -- if you think all of the above applies to you -- please apply below and add a fountain pen 🖋 emoji somewhere in your submission.

I really look forward to connecting with you!

Matt

P.S. We offer:

  • Full medical, dental, and vision insurance
  • Paid family leave
  • Distributed team, remote work
  • Generous, flexible vacation
  • Flexible work hours

Our mission is to empower anyone to build spreadsheets as powerful as apps. That’s why Spreadsheet.com has the same familiar interface and features that hundreds of millions of spreadsheet users already know — but with a whole new set of capabilities that go far beyond traditional spreadsheet products.

If you’re as excited as we are about the future of spreadsheets and collaborative work, we’d love to hear from you. We’re funded by well-known Silicon Valley venture capital firms and looking for a diverse group of people with a passion for spreadsheets, a healthy penchant for questioning the status quo, and an eagerness for empowering people to create.